Swiss banks are undergoing a significant transformation as they shift their focus from experimentation to efficiency and automation.
A recent study by Eraneos emphasizes the need for banks to adapt to margin pressures and rising customer expectations through the integration of AI and digital solutions.
Automation is becoming crucial as banks strive for efficiency, with back-office automation holding potential for enhancing operational efficiency, reducing costs, and increasing agility.
While wealth management and private equity sectors are leading in adopting AI-based tools, retail banking lags behind.
Swiss banks are reassessing their strategic roles in embedded banking and metaverse initiatives, prioritizing cybersecurity and resilience instead.
By investing in AI, advancing automation, modernizing data platforms, and collaborating with technology firms, Swiss banks can navigate digital transformation effectively and turn challenges into opportunities for sustainable growth.