Raiffeisen's e-banking system experienced a significant outage on December 11, 2024, affecting all customer logins. The disruption was caused by a simulated cyber attack conducted by the bank's IT team to identify vulnerabilities within their systems. However, the simulation inadvertently led to the shutdown of the e-banking platform.
Raiffeisen confirmed the incident but did not provide further details, citing security protocols. They assured that all payments were processed despite the downtime.
This incident adds to the ongoing challenges faced by Raiffeisen, including the relaunch of a new app aimed at consolidating all transactions. The project has faced criticism and potential financial losses estimated at around 500 million francs. An internal investigation is currently underway at the Board of Directors level, raising questions about the implications for CEO Heinz Huber.