JPMorgan Chase & Co. is utilizing generative artificial intelligence to enhance job performance instead of eliminating positions.

The firm's chief data and analytics officer, Teresa Heitsenrether, stated at the Evident AI Symposium that the integration of AI is focused on increasing the effectiveness of employees, particularly in the asset and wealth management sectors.

The bank's ongoing AI initiatives are aimed at supporting its workforce and demonstrating a commitment to enhancing human capabilities rather than replacing them. This approach aligns with the broader trend in the financial industry, where technology is viewed as a tool for improving productivity and service delivery.