Raiffeisen Bank in Romania is taking steps to improve customer experience through digital solutions.
One such solution is the integration of a feature in their Smart Mobile app that allows users to block a lost card and request a new one instantly, without visiting a physical branch. This streamlines the process and provides convenience and security for users.
The bank also offers a travel insurance product called "Around the World" that can be customized according to personal preferences. The insurance can cover extreme sports, accidents, and up to four co-insured individuals. The entire process, from setup to payment, is conducted digitally.
These initiatives reflect Raiffeisen Bank's commitment to leveraging technology to enhance customer service and meet the evolving needs of its clientele.