Agility has become a crucial management principle that organizations must embrace to thrive in today's business landscape. It is no longer limited to technology teams but is essential across entire organizations.
The focus has shifted from superficial discussions to concrete actions and measurable outcomes. Axa Switzerland has transitioned from "agile transformation" to "agile empowerment," aiming to embed agility in everyday operations.
Implementing agile structures can be more challenging for larger organizations, but once alignment is achieved, they have the capacity to drive and sustain changes on a broader scale.
Axa emphasizes the importance of human responsibility in achieving agility and has integrated agile working models across the entire value chain.
By embracing change and innovation, Axa has been able to develop products more quickly and efficiently. The company is strategically exploring the use of generative AI to enhance its core processes.
The future of customer-facing AI at Axa depends on continuously analyzing customer needs. Axa's commitment to adaptability and responsiveness positions it well to navigate technological advancements while prioritizing customer satisfaction.