Michèle Ammann, a 32-year-old pharmaceutical assistant, is successfully running an independent pharmacy in St. Gallen, defying the growing dominance of large chains in Switzerland. With support from the Rotpunkt association, she has implemented automation to enhance efficiency, allowing her team to focus more on customer service. Despite the trend towards consolidation in the pharmacy market, Ammann"s entrepreneurial spirit exemplifies the potential for independent pharmacies to thrive.
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